Empowering J&K: Jammu & Kashmir Secures 2nd Position Nationwide By Offering A Whopping 913 Citizen-Centric Online Services On The e-UNNAT Portal

Jammu and Kashmir (J&K) has achieved the second position in India in terms of the number of online services provided to citizens, totaling 913 services. 

The accomplishment is a part of the ‘Digital J&K Programme,’ launched in mission mode, which has significantly expanded the range of online services available to the public. 

The surge in online services is aligned with the J&K Hadministration’s commitment to offering easy, convenient, and accessible services to the people.

J&K surpassed Kerala, which offers 911 online services, to secure the second position, with Madhya Pradesh in the lead.

The focus is on identifying more citizen-centric services in areas like health, education, and ‘Nasha Mukht J&K’ to benefit a broader segment of the population.

Quality assurance through proper citizen feedback assessment and continuous monitoring of services is emphasized.

J&K has embraced technology for digital (Governance, with services available 24×7 on a unified portal and the ‘mobile dost’ app.

The Rapid Assessment System (RAS) has been integrated to collect citizen feedback, resulting in an 86 percent approval rating from over 52 lakh SMSS sent.

Additionally, 300 online services are linked to the Auto Appeal System for timely escalation of appeals to higher authorities if services are not provided within defined timelines.

These measures have enhanced transparency, accountability, and accessibility of Government services to the people in the Union Territory.